HLSP - DFID HDRC Questionnaire

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DFID HDRC Questionnaire

We would very much appreciate you taking the time to fill this form in.

HDRC Specialist:

DFID Advisor:

Project Title:

Project Number:

DFID Office/Location:

Date:

Please rate the performance of HLSP on a scale of 1 (poor) to 5 (excellent) by selecting the relevant options.

1. Quality of preparation of the consultancy

Please rate on a scale of 1 (poor) to 5 (excellent).

a) Were we proactive in helping to formulate the Terms of Reference (if relevant) and ensuring that the ToR were clear and complete?

b) Did we respond timely: ToR clarification, identification of consultants and short listing, contracting, start of work?

c) If the scope of work changed during implementation, did HDRC liaise with you effectively?

2. Quality of consultant(s) (if quality of consultants on a team varied, please average out scores)

a) Indicate whether consultant(s) were identified by DFID or the HDRC:

b) Did consultant(s) match the person specification in the ToR?

c) If relevant, was the team leader able to direct the team in the manner expected?

3. Quality of consultants’ work during implementation

a) Did the consultants complete the scope of work specified in the ToR?

b) If there were implementation problems, did HDRC backstop effectively?

4. Quality of reports

a) Was the report produced on time?

b. How good was the report in terms of:

Please rate the report fulfilling terms of reference on a scale of 1 (poor) to 5 (excellent).

i) fulfilling ToR?

Please rate the report presentation on a scale of 1 (poor) to 5 (excellent).

ii) presentation in required format?

Please rate the recommendations on a scale of 1 (poor) to 5 (excellent).

iii) making clear recommendations?

c) Did the report require substantial redrafting (if yes please explain below)?

d) Was the HDRC proactive if necessary in improving the quality of the report?

5. Quality of administration (if relevant)

a) Did the HDRC demonstrate a desire to offer quality service?

b) Were the travel, logistical and contractual arrangements efficiently administered?

c) Was contact and communication with HDRC staff effective and efficient? Was the amount of communication about right?

6. Overall assessment

a) Quality of staff - How do you rate our staff’s knowledge, skills, enthusiasm, ease of contact, and speed of response?

b) Relationship with team - Were we cooperative, constructive, professional?

c) Exercising continual improvement - Did we provide imaginative, innovative solutions and creative thinking?

d) Value for money

Please explain your issues in the textbox.

7. Are there any contextual issues which affected markings e.g. short notice meant best consultants were not available?

8. Did any aspect of our work exceed your expectations?

9. Were there any aspects which you believe could be improved?

10. Other comments (e.g. How do we compare with other companies with whom you have worked? Is there anything we should stop doing/start doing/continue to do?)

11. If the opportunity arises would you employ us again, and recommend us to others?

12. Would you like us to follow up this questionnaire with a more formal discussion?

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